Abstract Mobility hubs facilitate multimodal transport and have the potential to improve the accessibility and usability of new mobility services. However, in the context of increasing digitalisation, using mobility hubs requires digital literacy or even owning a smartphone. This constraint may result in the exclusion of current and potential users. Digital kiosks might prove to be a solution, as they can facilitate the use of the services found at mobility hubs. Nevertheless, knowledge of how digital kiosks may improve the experience of disadvantaged groups remains limited in the literature. As part of the SmartHubs project, a field test with a digital kiosk was conducted with 105 participants in Brussels (Belgium) and Rotterdam (The Netherlands) to investigate the intention to use it and its usability in the context of mobility hubs. This study adopted a mixed methods approach, combining participant observation and questionnaire surveys. Firstly, participants were asked to accomplish seven tasks with the digital kiosk while being observed by the researchers. Finally, assisted questionnaire surveys were conducted with the same participants, including close-ended, open-ended and socio-demographic questions. The results offer insights into the experience of the users of a digital kiosk in a mobility hub and the differences across specific social groups. These findings may be relevant for decision-makers and practitioners working in urban mobility on subjects such as mobility hubs and shared mobility, and for user interface developers concerned with the inclusivity of digital kiosks.


    Access

    Download


    Export, share and cite



    Title :

    Digital kiosks and inclusivity: a novel perspective on mobility hubs


    Contributors:


    Publication date :

    2024




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    Unknown




    Digital kiosks and inclusivity: a novel perspective on mobility hubs

    Martinez, Lluis / Garritsen, Kelt / Baguet, Jelten et al. | Springer Verlag | 2024

    Free access

    Professional information kiosks

    Boyer, G. / Sultan, O. / L'Association des professionnels de l'information et de la documentation et al. | British Library Conference Proceedings | 1994


    Digital Shared Mobility Services: Operationalizing the Capabilities Approach to Appraise Inclusivity

    Martinez, Lluis / Keseru, Imre | Springer Verlag | 2023

    Free access


    Mobility Hubs: Review and Future Research Direction

    Arnold, Thomas / Frost, Matthew / Timmis, Andrew et al. | Transportation Research Record | 2022

    Free access