This article presents a detailed description and explanation of the methodology for evaluation of quality public transport criteria in terms of passenger satisfaction. In 2011-2014 this method was applied in an assessment of passenger satisfaction with the urban public transport system in Ostrava. In order to assess passengers’ satisfaction, traffic survey has been chosen utilizing questionnaire and student inquirers. The results achieved by application of the method have been processed to evaluate time accessibility criteria of a public transport system. Time accessibility criteria group (accessibility of stops, waiting for a connection and transferability in the public transport network) evaluates physical and psychological aspects of the passenger during his arrival at the station, while leaving the station, in the course of waiting for a connection and during the transfer. The time accessibility criteria are considered the most significant criteria that impact a passenger’s decision to utilise public transport options.


    Access

    Download


    Export, share and cite



    Title :

    Evaluation of Quality Public Transport Criteria in Terms of Passenger Satisfaction


    Contributors:


    Publication date :

    2016




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    Unknown





    Passenger Satisfaction Scale for Public Transportation

    Kökalan, Özgür / Tutan, Adem | Transportation Research Record | 2020


    The Passenger Satisfaction Survey in the Regional Integrated Public Transport System

    Martina Valaskova / Anna Križanova | DOAJ | 2008

    Free access

    Evaluation of Public Passenger Transport Routes

    Sarna, A. C. / Mittal, M. N. / Chand, K. | British Library Online Contents | 1995


    Passenger Satisfaction across Multiple Public Transit Modes

    Saeidi, Tara / Mesbah, Mahmoud / Habibian, Meeghat et al. | Elsevier | 2025

    Free access