In order to improve the quality of railway passenger service, the quality of railway passenger service is investigated through field investigation and questionnaire survey, the evaluation index system of railway passenger service quality is established, and the Delphi method is used to screen important service quality evaluation indicators, The model of railway passenger service quality evaluation is established by Delphi method and analytic hierarchy process based on passenger perception, the top five indicators in the weight ranking in the station service quality evaluation index system can show the importance of the station environment in improving the quality of passenger service. On this basis, 1088 valid questionnaires on the addition of lifting stools in station waiting halls were analyzed. The results show that most passengers are concerned about the comfort of the renovated seats and the safety of luggage storage, and the innovative design of the lifting stool greatly improves the space utilization of the waiting hall when improving the railway passenger service.


    Access

    Download


    Export, share and cite



    Title :

    Research on Innovative Design of railway passenger service


    Contributors:
    Xie Meiling (author) / Chen Feier (author) / He Huan (author) / Yuan Meijie (author) / Yang Lan (author)


    Publication date :

    2023




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    Unknown




    Railway Passenger Service Mode on “Internet+”

    Chen, Tao / Zhou, Zhen-ning / Zhang, Jie-ru et al. | Springer Verlag | 2017


    Research on Seat Design of Railway Passenger Car

    Zhang, Bing-Chen / Guo, Wei-min / Wang, Yan-Qun | Tema Archive | 2011


    Research on Seat Design of Railway Passenger Car

    Zhang, Bing Chen ;Guo, Wei Min ;Wang, Yan Qun | Trans Tech Publications | 2011



    Railway passenger cars for high-speed service

    Parke, P. | Engineering Index Backfile | 1939