The thesis objective was to inspect benefits of automation in network monitoring and ticket handling. The monitoring company had used manual methods to handle network monitoring. This required the company to always assign one employee from the active shift to monitor detected events and create tickets from them. The company planned to increase production quality by introducing automation which would handle network monitoring entirely. This would free the monitoring employee from their position, allowing the whole shift to focus on ticket processing. The automation was also programmed to automatically close tickets for events that had been cleared to remove unnecessary tickets from the work queue. The thesis will briefly go through network monitoring as a service and the technologies used with it. In the end, a comparison was done between old and new production environments where incident ticket amounts were gathered from a customer that was transferred to the new production. This comparison would give insight of how automation would improve ticket processing by lowering the amount of tickets that require investigation by employees. However, data gathered for comparison from the new production did not match what was supposed to be monitored from the customer network. There were issues with monitoring configurations, which made false positives to be ticketed by automation. At the time when these issues were fixed, there were large amounts of tickets created from false events, which had been closed by automation after monitoring was corrected. The thesis failed to receive proper comparison data for the automation effectiveness. For future studies, it is recommended to use a longer timespan for comparisons, and to include other metrics to measure production quality. These could be accomplished by creating additional comparisons or surveys to receive feedback about the production environment.


    Access

    Download


    Export, share and cite



    Title :

    Benefits of automation in network monitoring


    Contributors:

    Publication date :

    2021-01-01


    Type of media :

    Miscellaneous


    Type of material :

    Electronic Resource


    Language :

    English



    Classification :

    DDC:    629



    Training benefits driver behaviour while using automation with an attention monitoring system

    DeGuzman, Chelsea A. / Donmez, Birsen | Elsevier | 2024

    Free access

    Automation Benefits for Starch Media Dry Stripping

    Oestreich, John | SAE Technical Papers | 1995


    Monitoring & Automation

    Online Contents | 2012



    Modeling Air Traffic Management Automation Metering Conformance Benefits

    Weidner, T. J. / Green, S. | British Library Conference Proceedings | 2001