Passenger's satisfaction degree of business service provided by railway station is very important to the railway station's reputation and future development. After synthetically considered many factors of railway passenger's satisfaction degree, we build an evaluation index system. Then, present a fuzzy comprehensive evaluation of Railway Passenger's Satisfaction degree based on entropy weight theory, and educe the evaluation index's weight. This method can reduce the random and limits of traditional evaluation made by subjectively.


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    Title :

    Fuzzy Comprehensive Evaluation of Railway Passenger's Satisfaction Degree Based on Entropy Weight


    Contributors:
    Lai, Zhiliang (author) / Zhou, Guohua (author) / Peng, Lipeng (author)

    Conference:

    Second International Conference on Transportation Engineering ; 2009 ; Southwest Jiaotong University, Chengdu, China



    Publication date :

    2009-07-29




    Type of media :

    Conference paper


    Type of material :

    Electronic Resource


    Language :

    English




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