The customer satisfaction evaluation characteristics of rail door-to-door transport service is analyzed in this paper. Establishment of timeliness, charge, goods integrity, complaint, information, order acceptance, cargo taken, cargo delivery, other service to the first-level indexes of satisfaction evaluation indexes system by LSQ model for reference. Fuzzy comprehensive evaluation method and the relevant parameters are combined on processing evaluation result. Finally, the feasibility of value calculation method is verified according to evaluate rail freight point Y.


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    Title :

    Customer Satisfaction Evaluation of Rail Door-to-Door Transport Service


    Contributors:
    Tang, Yinying (author) / Sun, Jiaxin (author)

    Conference:

    Fifth International Conference on Transportation Engineering ; 2015 ; Dailan, China


    Published in:

    ICTE 2015 ; 1905-1911


    Publication date :

    2015-09-25




    Type of media :

    Conference paper


    Type of material :

    Electronic Resource


    Language :

    English



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