The customer satisfaction evaluation characteristics of rail door-to-door transport service is analyzed in this paper. Establishment of timeliness, charge, goods integrity, complaint, information, order acceptance, cargo taken, cargo delivery, other service to the first-level indexes of satisfaction evaluation indexes system by LSQ model for reference. Fuzzy comprehensive evaluation method and the relevant parameters are combined on processing evaluation result. Finally, the feasibility of value calculation method is verified according to evaluate rail freight point Y.
Customer Satisfaction Evaluation of Rail Door-to-Door Transport Service
Fifth International Conference on Transportation Engineering ; 2015 ; Dailan, China
ICTE 2015 ; 1905-1911
2015-09-25
Conference paper
Electronic Resource
English
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