On the basis of extensive research and interviews with experts, we propose a quality evaluation indicator system for rail freight service, which consider both factors of rail transport enterprise and customer satisfaction. We recommend the application of these indicators to assess the quality of rail freight services in order to improve the market competitiveness of railway enterprise.
Quality Evaluation Indicator System for Rail Freight Service
Fifth International Conference on Transportation Engineering ; 2015 ; Dailan, China
ICTE 2015 ; 292-296
2015-09-25
Conference paper
Electronic Resource
English
Assessment of Rail Freight Transport Service Quality
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