On the basis of extensive research and interviews with experts, we propose a quality evaluation indicator system for rail freight service, which consider both factors of rail transport enterprise and customer satisfaction. We recommend the application of these indicators to assess the quality of rail freight services in order to improve the market competitiveness of railway enterprise.


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    Title :

    Quality Evaluation Indicator System for Rail Freight Service


    Contributors:
    Qin, Weijie (author)

    Conference:

    Fifth International Conference on Transportation Engineering ; 2015 ; Dailan, China


    Published in:

    ICTE 2015 ; 292-296


    Publication date :

    2015-09-25




    Type of media :

    Conference paper


    Type of material :

    Electronic Resource


    Language :

    English



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