Delivering excellent service quality in aviation : a practical guide for internal and external service providers
2006
xvi, 192 p
24 cm
Ill., graph. Darst
Includes bibliographical references (p. [187]-188) and index
Digital preservation by Technische Informationsbibliothek (TIB) / Leibniz-Informationszentrum Technik und Naturwissenschaften und Universitätsbibliothek
Book
English
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