To raise a compliance rate of SLA to enhance customer satisfaction, in a maintenance service which specifies the SLA.SOLUTION: A facility remote monitoring system comprises: a service contract management unit 223 which defines an evaluation item for each provided maintenance service, and stores a target value of a provided quality level associated with the evaluation item in a SLADB 230; an actual value generation unit 131 which generates an actual value of the quality level of the evaluation item to store the value in an actual result DB 140, based on service providing information transmitted from a maintenance terminal held by a maintenance worker who provides the maintenance service; a cause specifying unit 133 which compares the target value of the evaluation item with the actual value, for each maintenance service, and specifies the evaluation item as contract disobedience cause, when the actual value does not satisfy the target value; and a presentation unit 134 which presents the evaluation item specified as the contract disobedience cause.SELECTED DRAWING: Figure 3

    【課題】SLAを規定した保守サービスにおいて、SLAの順守率を向上させて顧客満足度を高める。【解決手段】提供する保守サービス毎に評価項目を定め、評価項目と提供する品質レベルの目標値とを対応づけてSLADB230に記憶するサービス契約管理部223と、保守サービスを提供する保守作業員が保持する保守端末から送信されるサービス提供情報に基づいて、評価項目の品質レベルの実績値を生成して実績DB140に記憶する実績値生成部131と、保守サービス毎に、評価項目の目標値と実績値とを比較し、実績値が目標値を満足しない場合、当該評価項目を契約不順守原因と特定する原因特定部133と、契約不順守原因と特定された評価項目を提示する提示部134と、を備える設備遠隔監視システムを提供する。【選択図】図3


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    Titel :

    FACILITY REMOTE MONITORING SYSTEM AND FACILITY REMOTE MONITORING METHOD


    Weitere Titelangaben:

    設備遠隔監視システムおよび設備遠隔監視方法


    Beteiligte:
    KOIKE YUKIHIRO (Autor:in) / KOHAMA YOSHIHIRO (Autor:in)

    Erscheinungsdatum :

    2019-10-31


    Medientyp :

    Patent


    Format :

    Elektronische Ressource


    Sprache :

    Japanisch


    Klassifikation :

    IPC:    G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / B66B Aufzüge , ELEVATORS / G06F ELECTRIC DIGITAL DATA PROCESSING , Elektrische digitale Datenverarbeitung / H04Q Wähltechnik , SELECTING



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