PROBLEM TO BE SOLVED: To achieve an appropriate approach to an individual contractor according to a contract state of a maintenance service contractor of an elevator.SOLUTION: The elevator maintenance contract management system for managing the maintenance contract of an elevator includes: a customer information database 12 of a customer management device 1 for storing the information related to the maintenance contract of a customer; an inquiry content history recording unit 9 of a center device 2 for recording past actions of the customer to a maintenance management person related to the maintenance contract; and a feature comparison extraction unit 13 that, when the maintenance management person receives a customer's action, determines the presence/absence of an indication of a contract content change from the customer's action received by the maintenance management person, on the basis of the information stored in the customer information database 12 and the past actions of the customer recorded in the inquiry content history recording unit 9.SELECTED DRAWING: Figure 1
【課題】昇降機の保守サービス契約者の契約状況に応じて、個々の契約者への適確なアプローチを可能にする。【解決手段】昇降機の保守契約を管理する昇降機保守契約管理システムが、顧客の保守契約に関する情報を格納する顧客管理装置1の顧客情報データベース12と、保守契約に関わる保守管理元に対する顧客の過去の行動を記録するセンター装置2の問合せ内容履歴記録部9と、保守管理元が顧客の行動を受けると、顧客情報データベース12に格納される情報と、問合せ内容履歴記録部9に記録される顧客の過去の行動とに基づいて、保守管理元が受けた顧客の行動から契約内容変更の兆候の有無を判定する特徴比較抽出部13と、を備える。【選択図】図1
ELEVATOR MAINTENANCE CONTRACT MANAGEMENT SYSTEM AND ELEVATOR MAINTENANCE CONTRACT MANAGEMENT METHOD
昇降機保守契約管理システムおよび昇降機保守契約管理方法
2017-03-30
Patent
Elektronische Ressource
Japanisch
IPC: | G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / B66B Aufzüge , ELEVATORS |
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