The presentation addresses the customer orientation in air transportation looking at the different stakeholders like aircraft manufacturer, airlines, airport and the passenger. As a mojor outcome of the analysis a more process but stakeholder oriented development is requested to improve overall quality of air transportation
Customer Perspectives in Aviation – A Process Oriented View –
2012 ; Hamburg, Germany
22.02.2012
Aufsatz (Konferenz)
Elektronische Ressource
Englisch
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