Product development oriented by costumer, for a sub “B” market from Ford Motor Company, using a specific work process for customer satisfaction improvement. The development work planning starts with a research on internal and external quality indicators [1]. In addition, we search improvements on comfort and innovations with costumers and we found new ideas for features. Others concepts about product rejecters were added. Then, was planed a package of changes in addition of quality improvements. The new content provides improvements on interior/exterior design, finish, comfort, performance and add features.


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    Titel :

    Customer Oriented Design


    Weitere Titelangaben:

    Sae Technical Papers


    Beteiligte:

    Kongress:

    International Mobility Technology Conference and Exhibit ; 2001



    Erscheinungsdatum :

    05.03.2001




    Medientyp :

    Aufsatz (Konferenz)


    Format :

    Print


    Sprache :

    Englisch




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