Synonyms were used for: Word Word of mouth marketing mouth
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    What makes passengers continue using and talking positively about ride-hailing services? The role of the booking app and post-booking service quality

    Nguyen-Phuoc, Duy Quy / Vo, Nguyen S. / Su, Diep Ngoc et al. | Elsevier | 2021
    Keywords: Word of mouth

    How do social cues from other passengers affect word-of-mouth and intention to continue using bus services? A second-order SEM approach

    Quy Nguyen-Phuoc, Duy / Nguyen, Teron / Ngoc Su, Diep et al. | Elsevier | 2022
    Keywords: Word-of-mouth