1–3 of 3 hits
|

    Airline satisfaction and loyalty: Assessing the influence of personality, trust and service quality

    Leon, Steven / Dixon, Sonoma | Elsevier | 2023
    Keywords: Airlines , Commitment loyalty , Personality traits , Satisfaction

    An investigation of service quality, customer satisfaction and loyalty in China's airline market

    Jiang, Hongwei / Zhang, Yahua | Elsevier | 2016
    Keywords: Customer satisfaction , Customer loyalty , Airline service quality , Chinese airlines

    Key drivers of passenger loyalty: A case of Frankfurt–Istanbul flights

    Calisir, Nese / Basak, Ecem / Calisir, Fethi | Elsevier | 2016
    Keywords: Passenger loyalty , Satisfaction , Service quality , Airline industry