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The New Workplace: Self-Directed Work Teams - A Case Study
How to Develop Professional Careers in Tourism Instead of Dead-End Jobs
Do Business Systems and Management Styles Travel As Well As People?
English language Proficiency Standards in the Indonesian Hotel and Tourism Industry
Continuous Communication in a Multi-Cultural Environment
Tourism Training Australia: The National Competency Standards
Working Together in Multi-Cultural Organizations: A Trainer's Perspective
Liberated Leadership: Crossing Traditional Corporate Boundaries Using Networks
Protech: An Innovative System for Standards and Certification Linkage, Management and Delivery
Front Line Customer Service Strategies: An International Success Story
Vocational and Academic Education: Bridging the Gap in Tourism and Hospitality Education
Total Quality Management and the Power of Empowerment
Who Can Afford Not to Invest in Their People?
Employee Recognition and Orientation: Steps to Develop Effective Programs
Implications of the Hospitality Industry in 2004