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    The Effect of Service Quality on Passenger Loyalty with Passenger Satisfaction as a Moderating Variable (Case Study on Garuda Indonesia Airline Passengers)

    Free access
    Kunto Wibisono / Budi Setyanta / Siti Kusandhitasari Jayaningrum et al. | DOAJ | 2023
    Keywords: Service Quality, Satisfaction, Loyalty, Garuda Indonesia Airlines

    Exploring personality moderation effects on satisfaction and loyalty in the airline industry

    Free access
    Steven Leon / Abigail Leon | DOAJ | 2023
    Keywords: airline, loyalty, personality traits, satisfaction, service quality