The study has demonstrated that not only do people automatically assign human-personality type characteristics to voices, but that these responses can be initiated with minimal cues and even when the voice is of computer origin and delivering routine navigational instructions. Furthermore, people respond differently to different voices and make attributions based on these responses. This suggests that the social rules governing human-human interaction may also apply to human-computer interactions. In the context of in-car navigational support this influences which voices people choose to use and when they choose to use them. Indeed, some voices may be better suited to certain occasions of use than others. Fundamentally, the differences between the voices appear to be grounded in how they appear to different people, and not in any objective measures. This affects how people respond to the voices. Therefore, attempts by HCI (human-computer-interaction) and human factors practitioners to increase the clarity and reduce the distraction potential of voices for use in cars may be of little significance if the voice is not perceived as clear and non-distracting by users. The study demonstrates that there are social consequences with each new voice. Although drivers may be aware of the distraction potential of different voices and this may influence their preferences and overall ratings, ratings of distraction are closely intertwined with other characteristics more commonly associated with human personality, such as assertiveness, trustworthiness and annoyance. Furthermore, other factors, such as friendly and entertaining, have an equally strong impact on overall ratings and preferences for use.


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    Title :

    Drivers' preferences and emotional responses to satellite navigation voices


    Additional title:

    Fahrerprioritäten und emotionale Reaktionen auf Stimmen der Satellitennavigation


    Contributors:


    Publication date :

    2013


    Size :

    19 Seiten, 7 Bilder, 3 Tabellen, 38 Quellen




    Type of media :

    Article (Journal)


    Type of material :

    Print


    Language :

    English





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