In the article, in accordance with the significantly increased requirements for ensuring the competitiveness and efficiency of airline management, taking into account the specifics of modern Russian air transport anti-crisis risk management, as well as in connection with the transition of many enterprises to process-oriented management, the problem of creating a measuring mechanism for quantitative assessment of the efficiency of business processes of airlines is considered. The authors substantiated the basic set of the system of performance indicators. Taking into account the stochastic nature of business processes, mathematical models are proposed for indicators of reliability, productivity and cost-effectiveness of a business process, as well as approaches to constructing an integral indicator of efficiency.


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