A safety culture is an organisational culture, which places a high level of importance on safety beliefs, values and attitudes and these are shared by the majority of people within the company or workplace. This paper discusses the complexity of the safety culture approach in the railway maintenance environment. The aim of the paper is to better understand the rail safety culture from a developing country’s perspective in order to advise how theory and practice could be integrated to improve it. The research explores factors that influence the relationship between safety culture and safety behaviour and examines differences in perceptions of safety culture within three metro operators in Bangkok, capital city of Thailand. Results of an online survey completed by the total of 97 representatives of the three companies show some differences in their sub-samples’ characteristics, in terms of age and years of service, as well as in the way safety culture is perceived by employees involved in metro maintenance supervisory tasks. Overall, the study shows that training and supervision culture within companies scores highest while management commitment issues score lowest, on average. However, the scores are still high with all being between 70 and 90% positive range. Also, across four out of five different safety culture issues discussed, order of responses from highest to lowest is similar for the three companies, where one company is always at the top and the other always at the bottom. This shows that responses are consistent and highlight overall perception of safety culture within each company. Specific outcomes of the study and recommendations are widely applicable to any safety critical environment, but especially railways in developing countries.


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    Title :

    Safety Culture in a Railway Maintenance Environment: A Case Study of Bangkok Metro Network


    Additional title:

    Lect.Notes Mobility



    Published in:

    Urban Rail Transit ; Chapter : 3 ; 41-59


    Publication date :

    2020-09-29


    Size :

    19 pages





    Type of media :

    Article/Chapter (Book)


    Type of material :

    Electronic Resource


    Language :

    English




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