The high-quality and stable functioning of civil air transport contributes to the full development of the economy of any state and is one of the important indicators of the quality of people life. Nowadays development of the civil air transportation sector of the economy is characterized by excessively fierce competition, especially in the provision of services both directly at airports and during flights. At the same time, the quality of services for the transportation of passengers should, to the maximum extent, satisfy the constantly growing requirements of consumers. The article considers a combined approach to a multi-criteria assessment of the competitiveness of airlines operating in the passenger transportation market in Azerbaijan, based on expert data on the levels of services obtained in the course of surveys of different categories of passengers. Within the framework of this approach and the selected system of indicators of the airline's competitiveness, a methodology for assessing and ranking airlines is applied, based on the adaptation of the considered expert-fuzzy analysis methods, as well as the methods of comparative analysis of Pareto and Borda. British Airways, Lufthansa, Turkish Airlines and AZAL, which are the most active in the passenger air transportation market in Azerbaijan, are considered as alternatives to be evaluated.
Evaluation of Logistics Services of Airlines in the Azerbaijan Passenger Transportation Market
Lect. Notes in Networks, Syst.
International Conference on Theory and Applications of Fuzzy Systems and Soft Computing ; 2022 ; Budva, Montenegro August 26, 2022 - August 27, 2022
15th International Conference on Applications of Fuzzy Systems, Soft Computing and Artificial Intelligence Tools – ICAFS-2022 ; Chapter : 24 ; 154-163
2023-03-01
10 pages
Article/Chapter (Book)
Electronic Resource
English
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