The ultimate goal of any new technology is to be helpful for the end user. However, the level of usefulness of this technology for the end user can be impacted by the level of trust a human operator has in the system. Maintaining trust is critical, since it is potentially harder to gain, easier to loose and even more difficult to recover when lost. Hence, it is essential to foster human trust in the system. At the same time this trust should tuned to the appropriate level, because neither mistrust nor complacency is desirable. The paper discusses various factors affecting human trust in automation identified in the current literature and presents proposed guidelines for tuning appropriate trust in new automated systems.
Analyses of the Concept of Trust in Information Fusion and Situation Assessment
2009-01-01
10 pages
Article/Chapter (Book)
Electronic Resource
English
Appropriate trust , automated systems , human computer interface Computer Science , Computer Systems Organization and Communication Networks , Applications of Mathematics , Information Systems and Communication Service , Computer Imaging, Vision, Pattern Recognition and Graphics , Computer Appl. in Social and Behavioral Sciences
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