The automotive industry, like so many others, is naturally competitive. Minor errors and differences result not only in monetary losses or gains, but also in impacts that are difficult to measure, such as customer confidence in products of a certain brand, or even its reputation. Among the small differences directly at work after sales is the “invisible” action of legislation of a particular place regarding consumer rights. In order to analyze different legislation guidelines in the event of failures, this work will present the correlation between automotive recalls, call of vehicles carried out in an organized manner after the presentation of abnormal behavior due to the probable error occurred in the assembly or manufacture of the automobile, and the different laws of three regions of interest: Brazil, United States of America and the European Union. The work, after a detailed explanation of the different laws of the three regions, shows concrete relationships between the disclosures affected by the regulations of a given region and the impacts that they have on the relationship between consumer and seller, that is, on society.
The Different Legislation of Automotive Recall and their Implications for Society
Sae Technical Papers
2020 SAE Brasil Congress & Exhibition ; 2020
2021-03-26
Conference paper
English
The Different Legislation of Automotive Recall and their Implications for Society
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