Cooperative research in a variety of nontechnical areas is carried out at the Institute. Faculty associates from colleges across campus participate in research through the Institute. Topics such as airline quality, historical trends in airline performance, study of women and minorities in aviation education, and development of aviation management courses and teaching materials all receive attention via the Institute. The most recent and visible of these research efforts is the development and use of the Airline Quality Rating (AQR). The AQR methodology ranks 10 major U.S. domestic airlines using quantifiable, regularly available data and a standard set of 19 quality factors. Development of the AQR involved identifying a lengthy list of potential quality factors through literature search, discussions with experts from airline associations, government agencies, each of the 10 major airlines, and a variety of other sources. It is believed that periodic rating of airlines using the AQR will be of interest to airline industry watchers and business strategists as they attempt to judge the comparative quality of airlines. The rating approach has good statistical reliability and ranking results from the AQR generally agree with other national consumer survey based rankings for the same airlines.


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    Title :

    Airline Quality Rating: An Example of Issue-Based Research at the National Institute for Aviation Research


    Contributors:
    D. Headley (author) / B. Bowen (author)

    Publication date :

    1992


    Size :

    2 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English






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