The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Departments Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEPs Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Securitys Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.
Air Travel Consumer Report, October 2012
2012
51 pages
Report
No indication
English
Air Transportation , Transportation Safety , Social Concerns , Job Training & Career Development , Aircraft , Air travel , Consumer reports , Monthly reports , Consumer information , Aviation passengers , Quality of services , Customer service , Flight delays , Mishandled baggage , Oversales , Consumer complaints , Explanations , U.S. airlines , International airlines , Statistical data , Tables(Data) , Office of Aviation Enforcement and Proceedings , Department of Transportation
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