The purpose of the Arizona Quality Initiative survey is to obtain information on the opinions of our 'customers' so that we may more effectively deliver the types of transportation services they want. The key findings of the survey are as follows: Only 11% of those polled indicated that transportation is one of the most important problems facing the community. About 60% of those polled rated highways, roads and streets as excellent or good. Only about 15% rated them as poor or very poor. Maintenance and repair of roads and streets was, by far, the most commonly cited means by which transportation could be improved. A substantial minority feel that roads and streets are 'okay as is.' A plurality of those polled feel that freeways and major highways are 'okay as is.' Almost as many, though, feel that we should have more land miles of these types of highways. The general public opposes all of the varied options for increasing funding for transportation improvements. The 'community leaders' oppose all funding options except a sales tax increase. The general public is split fairly evenly on the issue of confidence in government transportation agencies. A plurality of those polled feel that achieving results is the best way that transportation agencies can increase customer confidence.
Arizona Quality Initiative Survey of Highway Users and Community Leaders
1997
90 pages
Report
No indication
English
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