The invention provides a remote support management system, a remote support management method, and a remote support management program. Provided is a technology capable of maintaining smooth traffic by remote support of an autonomous vehicle and reducing the number of operators required for remote support. This remote support management system communicates with a plurality of autonomously traveling vehicles, receives support requests from the vehicles, and causes an operator to perform remote support. This remote support management system predicts the occurrence of future support requests for each vehicle on the basis of the operating state of each vehicle, and calculates a predicted support period for each support request that has been predicted to occur. When it is predicted that the number of repetitive support requests that overlap at the same time in the predicted support period exceeds a predetermined number, this remote support management system instructs a change in the driving mode to the number of target vehicles that exceed the predetermined number among the vehicles in which the occurrence of repetitive support requests is predicted. The present invention avoids or delays the occurrence of support requests by changing the driving mode of a target vehicle.

    本公开提供远程支援管理系统、远程支援管理方法以及远程支援管理程序。提供能够通过自动驾驶车辆的远程支援维持顺畅的交通且减少远程支援所需的操作员的人员的技术。本远程支援管理系统与自主行驶的多个车辆进行通信,接受来自车辆的支援请求而使操作员进行远程支援。本远程支援管理系统根据各车辆的运行状况针对每个车辆预测将来的支援请求的发生,针对预测到发生的每个支援请求计算预测支援期间。在预测到预测支援期间在同一时刻重叠的重复支援请求发生超过预定数的情况下,本远程支援管理系统针对预测到重复支援请求的发生的车辆中的超过预定数的台数的对象车辆指示驾驶模式的变更。通过变更对象车辆的驾驶模式,避免或者延迟支援请求的发生。


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    Title :

    Remote support management system, remote support management method, and remote support management program


    Additional title:

    远程支援管理系统、远程支援管理方法以及远程支援管理程序


    Contributors:

    Publication date :

    2022-11-08


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Chinese


    Classification :

    IPC:    G05D SYSTEMS FOR CONTROLLING OR REGULATING NON-ELECTRIC VARIABLES , Systeme zum Steuern oder Regeln nichtelektrischer veränderlicher Größen / B60W CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION , Gemeinsame Steuerung oder Regelung von Fahrzeug-Unteraggregaten verschiedenen Typs oder verschiedener Funktion



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