Abstract This study investigates how work engagement and job tenure moderate the effect of burnout on job performance of flight attendants. Using a sample of Taiwanese flight attendants, the results from hierarchical modeling reveal that flight attendants with high levels of work engagement report greater job performance when they perceive low levels of burnout. Flight attendants with high levels of job tenure report higher levels of performance when they perceive high levels of burnout.
Highlights ► We explore work engagement and job tenure as moderators of burnout–performance. ► Work engagement negatively moderates the burnout–performance relationship. ► Job tenure positively moderates the burnout–performance relationship. ► We distinguish two types of performance: in-role and extra-role performance.
Moderating effects of work engagement and job tenure on burnout–performance among flight attendants
Journal of Air Transport Management ; 25 ; 61-63
2012-01-01
3 pages
Article (Journal)
Electronic Resource
English
Moderating effects of work engagement and job tenure on burnout-performance among flight attendants
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