Abstract Most studies on public transport service quality focus on the perspective of the public transport user, overlooking potential users, that is, private vehicle users. This paper explores the perception of private vehicle users about the quality of public transport. The objective is to identify the attributes that bear the greatest influence on the general satisfaction of the private vehicle user with respect to public transport in five major European cities: Berlin, Lisbon, London, Madrid and Rome. The analysis estimates the effect of 14 quality of service attributes on general satisfaction using Ordinal Logit Models (OLM), using data from an online survey sent to private vehicle users, with a similar sample size for each city (N > 500 per city). To analyse the heterogeneity of the perceptions, 20 models were calibrated: 15 models were calibrated controlling for location; and five models (one per city) were calibrated controlling for sociodemographic and mobility characteristics. Frequency, punctuality, intermodality, cost and cleanliness were identified as attributes exerting a significant effect on satisfaction in practically all the models, meaning they could be considered core attributes for private vehicle users. On a second level, a group of attributes were significant in a substantial number of models (service hours, proximity, speed, temperature and safety). Finally, the remaining attributes were only significant for specific cities or segments. The last two groups of attributes allowed to detect differences between cities and market segments.

    Highlights This paper shows the perception of private vehicle (PV) users about the quality of public transport in 5 European cities. Based on more than 2,500 surveys, results show similitudes and differences among cities and market segments. Perceptions' heterogeneity among cities and market segments are identified and controlled in the analysis. PV-users identified three levels of quality attributes: core (top), intermediate (second), and low importance (third). Frequency, punctuality, intermodality, cost and cleanliness are identified as the core attributes for private vehicle users.


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    Title :

    How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison


    Contributors:

    Published in:

    Transport Policy ; 112 ; 173-188


    Publication date :

    2021-08-16


    Size :

    16 pages




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English




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