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keywords:(airport service quality)

    Measuring airport service quality: A multidimensional approach

    Bezerra, George Christian Linhares / Gomes, Carlos F. | Elsevier | 2016
    Schlagwörter: Airport service quality , Service quality measurement , Service quality multidimensionality , Airport performance

    An assessment of passenger experience at Melbourne Airport

    Jiang, Hongwei / Zhang, Yahua | Elsevier | 2016
    Schlagwörter: Airport service quality , Airport management , Melbourne airport

    The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport

    Bezerra, George C.L. / Gomes, Carlos F. | Elsevier | 2015
    Schlagwörter: Airport service quality , Service quality dimensions

    Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic

    Gajewicz, Łukasz / Walaszczyk, Ewa / Nadolny, Michał et al. | Elsevier | 2022
    Schlagwörter: Airport , Airport service quality , Quality management , Service quality , Quality assessment criteria

    Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)

    Martin-Domingo, Luis / Martín, Juan Carlos / Mandsberg, Glen | Elsevier | 2019
    Schlagwörter: Airport , Service , Quality

    Customer service in the aviation industry – An exploratory analysis of UAE airports

    Arif, Mohammed / Gupta, Aman / Williams, Aled | Elsevier | 2013
    Schlagwörter: Airport service quality , Airport customer service

    Key drivers of passengers' overall satisfaction at klia2 terminal

    Isa, Nor Azlina Mohd / Ghaus, Hazelin / Hamid, Norlida Abdul et al. | Elsevier | 2020
    Schlagwörter: Airport management , Airport service quality , Service quality

    Airport service quality: a reconceptualization and a practical application on the non-aeronautical services

    Freier Zugriff
    Cagri Bulut / Sefer Aydogan | DOAJ | 2020
    Schlagwörter: service marketing , service practice , service quality and testing , airport services , airport service quality

    Measurement model of passengers’ expectations of airport service quality

    Freier Zugriff
    Dissakoon Chonsalasin / Sajjakaj Jomnonkwao / Vatanavongs Ratanavaraha | DOAJ | 2021
    Schlagwörter: Airport service quality , Airport developments , Quality management

    Applying deep learning models to twitter data to detect airport service quality

    Barakat, H. / Yeniterzi, R. / Martín-Domingo, L. | Elsevier | 2020
    Schlagwörter: Airport service quality

    Service quality of airports' food and beverage retailers. A fuzzy approach

    Del Chiappa, Giacomo / Martin, Juan Carlos / Roman, Concepcion | Elsevier | 2016
    Schlagwörter: Service quality , Airport

    A comparison of price-cap and light-handed airport regulation with demand uncertainty

    Yang, Hangjun / Fu, Xiaowen | Elsevier | 2015
    Schlagwörter: Service quality , Airport

    Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality

    Thampan, Aromal / Sinha, Kapil / Gurjar, B.R. et al. | Elsevier | 2020
    Schlagwörter: Service quality , Level of service , Airport terminal

    A bibliometric analysis of airport service quality

    Bakır, Mahmut / Özdemir, Emircan / Akan, Şahap et al. | Elsevier | 2022
    Schlagwörter: Airport , Service quality

    Identifying strategies for improving airport services: introduction of the Gap-IPA to an Italian airport case study

    Allen, Jaime / Bellizzi, Maria Grazia / Eboli, Laura et al. | Taylor & Francis Verlag | 2021
    Schlagwörter: airport services , service quality

    Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily

    Lupo, Toni | Elsevier | 2014
    Schlagwörter: Airport services quality , Service quality benchmarking

    Building an integrated model of future complaint intentions: The case of Taoyuan International Airport

    Chang, Wei-Lung / Liu, Hsiang-Te / Wen, Yung-Sung et al. | Elsevier | 2007
    Schlagwörter: Taoyuan International Airport , Service quality

    ASSESSMENT AND MANAGEMENT OF QUALITY OF SERVICE AT AN AIRPORT PASSENGER TERMINAL

    JANIC, MILAN | Taylor & Francis Verlag | 2003
    Schlagwörter: Airport; , Quality of service;

    Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction

    Antwi, Collins Opoku / Fan, Chong-jun / Ihnatushchenko, Nataliia et al. | Elsevier | 2020
    Schlagwörter: Airport service quality

    Customer Perspectives in Aviation – A Process Oriented View –

    Freier Zugriff
    Gollnick, Volker | Deutsches Zentrum für Luft- und Raumfahrt (DLR) | 2012
    Schlagwörter: airport , quality of service