The presentation addresses the customer orientation in air transportation looking at the different stakeholders like aircraft manufacturer, airlines, airport and the passenger. As a mojor outcome of the analysis a more process but stakeholder oriented development is requested to improve overall quality of air transportation


    Zugriff

    Download


    Exportieren, teilen und zitieren



    Titel :

    Customer Perspectives in Aviation – A Process Oriented View –


    Beteiligte:

    Kongress:

    2012 ; Hamburg, Germany



    Erscheinungsdatum :

    2012-02-22


    Medientyp :

    Aufsatz (Konferenz)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch




    Customer-Oriented Sales and Production Process (KOVP)

    Renner, P. / Ciesielski, K. / Society of Automotive Engineers | British Library Conference Proceedings | 2000


    Customer-oriented sales and production process (KOVP)

    Renner,P. / Ciesielski,K. / Bayerische Motorenwerke,BMW,Muenchen,DE | Kraftfahrwesen | 2000


    Customer-Oriented Sales and Production Process (KOVP)

    Ciesielski, Karlheinz / Renner, Peter | SAE Technical Papers | 2000


    Customer Oriented Design

    Malisano, Paulo Ricardo / Ventura, Valdir Pereira | SAE Technical Papers | 2001


    Customer-oriented Traffic Planning

    Schöbel, Anita | Springer Verlag | 2006