A handbook for measuring customer satisfaction and service quality
Barrierefreier ÖPNV in Deutschland : = Barrier-free public transport in Germany
From a nickel to a token : the journey from board of transportation to MTA
Mobility for tourists : getting around Dresden and the Upper Elbe Region
Passenger information services : a guidebook for transit systems
The end of automobile dependence : how cities are moving beyond car-based planning
The London Games in motion : Transport for London and the 2012 Olympics and Paralympics
Transport Benchmarking : Methodologies, Applications and Data Needs
Urban elites and mass transportation : the dialectics of power