Synonyme wurden verwendet für: Dienstleistung
Suche ohne Synonyme: keywords:(Dienstleistung)

1–17 von 17 Ergebnissen
|

    Perceived service quality in bus transit service: A structural equation approach

    de Oña, Juan / de Oña, Rocío / Eboli, Laura et al. | Elsevier | 2013
    Schlagwörter: Bus transit service , Overall Service Quality

    Index numbers for monitoring transit service quality

    de Oña, Juan / de Oña, Rocío / Eboli, Laura et al. | Elsevier | 2015
    Schlagwörter: Service quality

    Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers

    de Oña, Juan / de Oña, Rocio / Eboli, Laura et al. | Taylor & Francis Verlag | 2015
    Schlagwörter: transit service quality

    Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction

    de Oña, Juan / de Oña, Rocio / Eboli, Laura et al. | Taylor & Francis Verlag | 2016
    Schlagwörter: Service quality

    A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view

    Eboli, Laura / Mazzulla, Gabriella | Elsevier | 2010
    Schlagwörter: Transit service quality

    Extraction of attribute importance from satisfaction surveys with data mining techniques: a comparison between neural networks and decision trees

    de Oña, Juan / de Oña, Rocío / Garrido, Concepción | Taylor & Francis Verlag | 2017
    Schlagwörter: Service quality

    A Stated Preference Experiment for Measuring Service Quality in Public Transport

    Eboli, Laura / Mazzulla, Gabriella | Taylor & Francis Verlag | 2008
    Schlagwörter: Service quality

    Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity

    Allen, Jaime / Bellizzi, Maria Grazia / Eboli, Laura et al. | Elsevier | 2020
    Schlagwörter: Service quality

    Identifying strategies for improving airport services: introduction of the Gap-IPA to an Italian airport case study

    Allen, Jaime / Bellizzi, Maria Grazia / Eboli, Laura et al. | Taylor & Francis Verlag | 2021
    Schlagwörter: service quality

    The role of involvement in regards to public transit riders' perceptions of the service

    Machado-León, José Luis / de Oña, Rocío / de Oña, Juan | Elsevier | 2016
    Schlagwörter: Service quality

    On the Asymmetric User Perception of Transit Service Quality

    Cirillo, Cinzia / Eboli, Laura / Mazzulla, Gabriella | Taylor & Francis Verlag | 2011
    Schlagwörter: service quality

    How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison

    de Oña, Juan / Estévez, Esperanza / de Oña, Rocío | Elsevier | 2021
    Schlagwörter: Service quality

    Users' satisfaction evolution of a metropolitan transit system in a context of economic downturn

    de Oña, Rocío / de Abreu e Silva, Joao / Muñoz-Monge, Christian et al. | Taylor & Francis Verlag | 2018
    Schlagwörter: service quality

    Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

    de Oña, Juan / de Oña, Rocío / López, Griselda | Online Contents | 2015
    Schlagwörter: Service quality

      Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

      de Oña, Juan / de Oña, Rocío / López, Griselda | Online Contents | 2015
      Schlagwörter: Service quality

    Investigating the heterogeneity of bus users' preferences through discrete choice modelling

    Eboli, Laura / Mazzulla, Gabriella | Taylor & Francis Verlag | 2014
    Schlagwörter: transit service quality

    Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

    Allen, Jaime / Eboli, Laura / Mazzulla, Gabriella et al. | Online Contents | 2018
    Schlagwörter: Service quality

      Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

      Allen, Jaime / Eboli, Laura / Mazzulla, Gabriella et al. | Online Contents | 2018
      Schlagwörter: Service quality

    Heterogeneity in desired bus service quality from users’ and potential users’ perspective

    Bellizzi, Maria Grazia / dell'Olio, Luigi / Eboli, Laura et al. | Elsevier | 2019
    Schlagwörter: Desired service quality