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1–12 von 12 Ergebnissen
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    Perceived service quality in bus transit service: A structural equation approach

    de Oña, Juan / de Oña, Rocío / Eboli, Laura et al. | Elsevier | 2013
    Schlagwörter: Bus transit service , Overall Service Quality

    Index numbers for monitoring transit service quality

    de Oña, Juan / de Oña, Rocío / Eboli, Laura et al. | Elsevier | 2015
    Schlagwörter: Service quality

    Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers

    de Oña, Juan / de Oña, Rocio / Eboli, Laura et al. | Taylor & Francis Verlag | 2015
    Schlagwörter: transit service quality

    Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction

    de Oña, Juan / de Oña, Rocio / Eboli, Laura et al. | Taylor & Francis Verlag | 2016
    Schlagwörter: Service quality

    A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view

    Eboli, Laura / Mazzulla, Gabriella | Elsevier | 2010
    Schlagwörter: Transit service quality

    A Stated Preference Experiment for Measuring Service Quality in Public Transport

    Eboli, Laura / Mazzulla, Gabriella | Taylor & Francis Verlag | 2008
    Schlagwörter: Service quality

    Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity

    Allen, Jaime / Bellizzi, Maria Grazia / Eboli, Laura et al. | Elsevier | 2020
    Schlagwörter: Service quality

    Identifying strategies for improving airport services: introduction of the Gap-IPA to an Italian airport case study

    Allen, Jaime / Bellizzi, Maria Grazia / Eboli, Laura et al. | Taylor & Francis Verlag | 2021
    Schlagwörter: service quality

    On the Asymmetric User Perception of Transit Service Quality

    Cirillo, Cinzia / Eboli, Laura / Mazzulla, Gabriella | Taylor & Francis Verlag | 2011
    Schlagwörter: service quality

    Investigating the heterogeneity of bus users' preferences through discrete choice modelling

    Eboli, Laura / Mazzulla, Gabriella | Taylor & Francis Verlag | 2014
    Schlagwörter: transit service quality

    Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

    Allen, Jaime / Eboli, Laura / Mazzulla, Gabriella et al. | Online Contents | 2018
    Schlagwörter: Service quality

      Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

      Allen, Jaime / Eboli, Laura / Mazzulla, Gabriella et al. | Online Contents | 2018
      Schlagwörter: Service quality

    Heterogeneity in desired bus service quality from users’ and potential users’ perspective

    Bellizzi, Maria Grazia / dell'Olio, Luigi / Eboli, Laura et al. | Elsevier | 2019
    Schlagwörter: Desired service quality