This paper presents a comprehensive literature review of the key elements for designing a voice intelligent agentAgents. The design problems and guidelines concerning input, functions, output, anthropomorphismAnthropomorphism, and intelligence level are summarized. First, voice is the primary modality for the input/output of a voice intelligent agentAgents, but the recognition accuracyAccuracy should be improved from both the algorithmAlgorithms and human factors aspects, and guidelines concerning input feedback, input autonomyAutonomy and output interface are proposed. Second, anthropomorphismAnthropomorphism can improve the user experienceUser experience with a voice intelligent agentAgents. This paper reviews and proposes a number of guidelines to create a humanlikeHumanlike voice intelligent agentAgents. Third, intelligence level is an important factor in a voice intelligent agentAgents. However, there are notably few studies related to intelligence levels; therefore, this paper suggests that future studies focus more on the relationship between the intelligence level and the user experienceUser experience.
Designing a Voice Intelligent Agent: A Review and Appraisal
Automation,Collaboration,E-Services
2022-12-15
20 pages
Aufsatz/Kapitel (Buch)
Elektronische Ressource
Englisch
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