In the modern world, the provision of high-quality transport services, as well as the system for monitoring and assessing the quality of transport services, are impossible without innovative technologies. Therefore, the expediency of scientific research is caused by the need to supplement the existing systems for assessing the quality of transport services with an indicator characterizing the degree of innovativeness of the provision of services. Based on the studied material, it is concluded that it is necessary to supplement themost acceptable, from the point of view of the most complete coverage of quality indicators, acomprehensive indicator for assessing the quality of transport services, proposed by A.V. Shabanov and transformed taking into account international standards, with an indicator of the innovative component of transport services (the factor of innovativeness).As a result of the studies and the proposed innovations in the system for assessing the quality of transport services, the authors made a conclusion about the need to approbate the proposed innovations with preliminary identification of the opinions of various assessment subjects about the degree of significance of each of the indicators included in the assessment system in order to increase the objectivity of the values of the weight coefficients of the corresponding assessment indicators.
The Factor of Innovation in the System of Assessing the Quality of Transport Services
Lect. Notes in Networks, Syst.
International Scientific Siberian Transport Forum ; 2021 May 11, 2021 - May 14, 2021
International Scientific Siberian Transport Forum TransSiberia - 2021 ; Kapitel : 91 ; 827-836
2022-03-18
10 pages
Aufsatz/Kapitel (Buch)
Elektronische Ressource
Englisch
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