Ferry passenger vessels have been used as a sea transportation that were designed to carry passengers from one place to another place. The focus of this research is on the Penang port. This transportation system is an alternative conveyance to transport people to both sides, i.e., mainland and the island. The dissatisfaction of passengers with the service had been immense, and no sign of improvements by the ferry organization at Penang port has been discovered. Thus, this research aims to investigate the key for a successful operation of the ferry passenger vessel at Penang port and to determine the relationship between key factors toward a successful ferry operation at Penang port. The purposive sampling method is used, and seven competent expertise and experienced respondents in the maritime sector at the Penang port have been contributed to this research. A Delphi survey has been conducted for this research to identify any key factors and access their opinion on the relationship of all key factors involved. Two rounds of the Delphi questionnaire survey have been used as a research instrument with the Likert scale. In conclusion, the finding revealed that the key factors that have been analyzed play an important role in realizing the successful ferry operation at the Penang port.
The Determinants for Successful Ferry Operation: A Delphi Study at Penang Port, Malaysia
Adv Struct Mater
23.02.2021
9 pages
Aufsatz/Kapitel (Buch)
Elektronische Ressource
Englisch
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