Abstract This paper aims to evaluate the performance of taxi firms and discuss its improvement for those underperforming taxi firms. The performance measured from the operational efficiency and service effectiveness perspectives has a significant impact on the input–output balance in the taxi market and economic benefits and social welfare. Based on this, we propose Data Envelopment Analysis (DEA) method to achieve the measurement of performance and adopt the benchmarking approach to complete its improvement. In doing so, this paper first discusses how to make the appropriate selections in terms of decision-making units, DEA models, and input–output indicators. The input-oriented DEA models are then applied to assess different types of performance indicators. And moreover, to provide the practical improvement recommendations, the targets assigned by the benchmarking approach and the gaps between targets and current values are also presented and the future effort directions are thus pointed out. Our results suggest that assessing and improving the performance of taxi firms are conductive to make and carry out management strategies in the taxi market.


    Zugriff

    Zugriff prüfen

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    The Performance Evaluation and Improvement of Urban Taxi Firms Using Data Envelopment Analysis and Benchmarking Approach


    Beteiligte:
    Bai, Zhu (Autor:in) / Bian, Shuai (Autor:in)


    Erscheinungsdatum :

    01.01.2019


    Format / Umfang :

    8 pages





    Medientyp :

    Aufsatz/Kapitel (Buch)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch




    Efficiency assessment of taxi operations using data envelopment analysis

    Loureiro, A. L. D. / Oliveira, Renata / Miguéis, V. L. et al. | Springer Verlag | 2025

    Freier Zugriff

    Efficiency assessment of taxi operations using data envelopment analysis

    A. L. D. Loureiro / Renata Oliveira / V. L. Miguéis et al. | DOAJ | 2025

    Freier Zugriff

    Efficiency assessment of taxi operations using data envelopment analysis

    Loureiro, A. L. D. / Oliveira, Renata / Miguéis, V. L. et al. | Springer Verlag | 2025

    Freier Zugriff


    Efficiency Analysis of Ship Design Projects Using Data Envelopment Analysis: A Benchmarking Exercise

    Krishnan, S.N. / Sharma, S. / Iyer, K.C. et al. | British Library Conference Proceedings | 2009