The challenge for the future of automotive repair lies in the industry's ability to improve its productivity. The auto repair industry has not made the quality improvements that the automotive manufacturing industry has made in the past years. The first step to improve productivity is to identify the areas that have the most impact on productivity. This is the value of a performance audit.A performance audit identifies the processes that improve productivity. You cannot perform better than the process allows. If the process has problems, it will impair performance despite training efforts or motivation to improve.In the automotive repair business there are seven key areas that will benefit from a performance audit. They are: technical competence/training, administrative, sales and marketing, customer satisfaction, housekeeping, financial, and environmental and safety. To be more productive requires a knowledge of those items and a follow-up plan for improvement.The results of one company's performance audit documented the kinds of improvement that can follow a good audit. Such an audit had specific objectives, measurements, and an action plan. The audit information gave the company an understanding of customers' expectations of service and guided them in setting successful performance standards that produced profitable results. It also identified the strengths and areas of development for the technicians so that they could better serve their customers.


    Zugriff

    Zugriff prüfen

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Technician PayOffs: Getting Results Through Performance Audits


    Weitere Titelangaben:

    Sae Technical Papers


    Beteiligte:

    Kongress:

    International Congress & Exposition ; 1994



    Erscheinungsdatum :

    01.03.1994




    Medientyp :

    Aufsatz (Konferenz)


    Format :

    Print


    Sprache :

    Englisch




    Technician PayOffs: Getting Results Through Performance Audits

    Corrigan, G. J. / Tsimpinos, V. / SAE | British Library Conference Proceedings | 1994


    Technician payoffs:getting results through performance audits

    Corrigan,G.J. / Tsimpinos,V. / DANA,US et al. | Kraftfahrwesen | 1994


    TECHNICIAN TIME

    Online Contents | 2013


    Technician Timer

    MERG PATRICK S / FOREMAN JACOB G / MERCER TODD et al. | Europäisches Patentamt | 2024

    Freier Zugriff

    Technician timer

    MERG PATRICK S / FOREMAN JACOB G / MERCER TODD et al. | Europäisches Patentamt | 2024

    Freier Zugriff