Abstract Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounded theory, this study encodes one-to-one in-depth interview data, and constructs a theoretical model of service robots’ anthropomorphism. The results show that service robots’ anthropomorphism comprises four dimensions: mission completion (core), user sensory experience (external manifestation), artificial intelligence (guarantee), and unique human characteristics (promotion). Meanwhile, a linkage between the dimensions and factors is proposed. This study thus systematically elucidates service robots’ anthropomorphism. The findings provide some implications for practitioners to design anthropomorphic robots and develop tools for evaluating anthropomorphism, corresponding factors and potential influences.


    Zugriff

    Download

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Service robots’ anthropomorphism: dimensions, factors and internal relationships


    Beteiligte:
    Zhang, Shengliang (Autor:in) / Lin, Xinfeng (Autor:in) / Li, Xiaodong (Autor:in) / Ren, Ai (Autor:in)

    Erschienen in:

    Electronic Markets ; 32 , 1 ; 277-295


    Erscheinungsdatum :

    2022




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch



    Klassifikation :

    BKL:    85.40 Marketing / 83.72 Verkehrswirtschaft



    Human- or object-like? Cognitive anthropomorphism of humanoid robots

    Sacino, Alessandra / Cocchella, Francesca / De Vita, Giulia et al. | BASE | 2022

    Freier Zugriff

    Human- or object-like? Cognitive anthropomorphism of humanoid robots

    Sacino, Alessandra / Cocchella, Francesca / De Vita, Giulia et al. | BASE | 2022

    Freier Zugriff

    Anthropomorphism in Robotics Engineering for Disabled People

    B. Tondu / N. Bardou | BASE | 2009

    Freier Zugriff

    Anthropomorphism in AI-enabled technology: A literature review

    Li, Mengjun / Suh, Ayoung | Online Contents | 2022