Abstract AI-based recommendation algorithms have received extensive attention from both academia and industry due to their rapid development and broad application. However, not much is known regarding the dark side, especially users’ negative responses. From the perspective of recommendation features and information characteristics, this study aims to uncover users’ negative responses to such AI-based recommendation algorithms in the algorithm-driven context of short-video platforms. Drawing on the stressor-strain-outcome (SSO) framework, this study identifies information-related stressors and examines their influence on users’ negative responses to a recommendation algorithm. The results show that such algorithms’ greedy recommendation feature induces information narrowing, information redundancy, and information overload. These information factors predict users’ exhaustion, which in turn promotes users’ psychological reactance and discontinuance intention. This study adds knowledge on the dark side of recommendation algorithms.


    Zugriff

    Download

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Understanding users’ negative responses to recommendation algorithms in short-video platforms: a perspective based on the Stressor-Strain-Outcome (SSO) framework


    Beteiligte:
    Ma, Xiumei (Autor:in) / Sun, Yongqiang (Autor:in) / Guo, Xitong (Autor:in) / Lai, Kee-hung (Autor:in) / Vogel, Doug (Autor:in)

    Erschienen in:

    Erscheinungsdatum :

    2021




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch



    Klassifikation :

    BKL:    83.72 Verkehrswirtschaft / 85.40 Marketing





    Users’ recommendation intentions for shared bike services: A social exchange theory perspective

    Ma, Liang / Seydel, John / Zhang, Xin et al. | Taylor & Francis Verlag | 2021


    Users Perspective

    Do Carmo Santos, M. / George, L.-A. / COST 323 Action; Project; Management Committee | British Library Conference Proceedings | 1998


    Transportation and platforms perspective

    Bennett, Gary L. | NTRS | 1992