Abstract There is a growing need in the tourism and hospitality literature to harmonise service robots and artificial intelligence’s (AI) meaning and foundations, while also offering guidance on future discussions and research. We operationalize MacInnis’ Journal of Marketing, 75(4), 136–154, (2011) conceptual contribution to derive insights regarding service robots in the tourism and hospitality domain. This paper adopts an interdisciplinary stance and integrates insights from the tourism, hospitality, philosophy, psychology, sociology, management, robotics, information technology and marketing fields. Service robotics and related tourism and hospitality research follow three basic themes: deployment, acceptance and ethical considerations. The findings on the use of service robotics are subsequently delineated and a summary of the tourism and hospitality field’s current research needs is provided.


    Zugriff

    Download

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Man vs machine: examining the three themes of service robotics in tourism and hospitality


    Beteiligte:

    Erschienen in:

    Erscheinungsdatum :

    2020




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch



    Klassifikation :

    BKL:    83.72 Verkehrswirtschaft / 85.40 Marketing



    Robotics in Tourism and Hospitality

    Ivanov, Stanislav / Webster, Craig / Berezina, Katerina | Springer Verlag | 2022


    Frontline robots in tourism and hospitality: service enhancement or cost reduction?

    Belanche, Daniel / Casaló, Luis V. / Flavián, Carlos | Online Contents | 2020

    Freier Zugriff

    Robotics in the Hospitality Sector of the Russian Federation

    Timirgaleeva, Rena R. / Kazak, Anatoliy N. / Filippov, Dmitriy M. et al. | TIBKAT | 2020

    Freier Zugriff

    Artificial intelligence (AI) and robotics in travel, hospitality and leisure

    Koo, Chulmo / Xiang, Zheng / Gretzel, Ulrike et al. | Online Contents | 2021


    Advances of Robotics in Tourism

    Singh, Ramandeep / Chaudhary, Alka | IEEE | 2023