It is necessary for train dispatchers to share risk-related information with their team members or superiors in order to deal with abnormal train traffic control situations. A training method was therefore developed to give train dispatchers communication skills. The training included risk scenarios, points to remember in terms of communication skills and a training program. A list of 45 key communication points to remember was also developed, which was designed to promote understanding about communication skills through regular use. This training method can easily be introduced into actual train traffic control fields. Trial experiments were conducted with actual train dispatchers which confirmed the effectiveness of the method.


    Zugriff

    Zugriff über TIB

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Training Method of Communication Skills for Train Dispatchers in Abnormal Situations



    Erschienen in:

    Erscheinungsdatum :

    2016




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Print


    Sprache :

    Englisch



    Klassifikation :

    BKL:    55.85 Schienenverkehr



    Training Method of Communication Skills for Train Dispatchers in Abnormal Situations

    Hatakeyama, N. / Okada, Y. / Hayama, K. et al. | British Library Online Contents | 2016


    Role of Dispatchers in CRM Training

    Chidester, T. | British Library Conference Proceedings | 1994


    Improving attractiveness of working shifts for train dispatchers

    Lidén, Tomas / Schmidt, Christiane / Zahir, Rabii | Taylor & Francis Verlag | 2024

    Freier Zugriff