This report summarizes the 9th meeting of the STI Coordinating Council. The council listened to the speakers' understanding of Total Quality Management (TQM) principles and heard stories of successful applications of these principles. Definitions of quality stated were focused on customer satisfaction. Reports presented by the speakers are also included.
Coordinating Council. Ninth Meeting: Total Quality Management
1992
129 pages
Report
Keine Angabe
Englisch
Coordinating Council. Fifth Meeting: Quality
NTIS | 1991
Coordinating Council. Fifth Meeting: Quality
NTRS | 1991