The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide 'Empower Kentucky' campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customer satisfaction with the current highway system, and determine needs as perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to: (1) Ascertain Kentucky highway users' opinions on highway program priorities and satisfaction; (2) Compare and contrast these opinions with the data obtained in the NQI Survey; Issue reports that can be used to help guide highway investments and strategic planning.


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    Titel :

    Kentucky Transportation Cabinet: Annual Assessment of Customer Needs and Satisfaction: Mail Survey Report


    Beteiligte:
    P. Anderson (Autor:in) / K. Hockensmith (Autor:in)

    Erscheinungsdatum :

    1997


    Format / Umfang :

    72 pages


    Medientyp :

    Report


    Format :

    Keine Angabe


    Sprache :

    Englisch





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