In the fall of 2014, the Idaho Transportation Department (ITD) commissioned a statewide customer satisfaction survey of Idaho residents to assess their perception of the Division of Motor Vehicles’ (DMV) performance in several key areas of customer service. This study repeats a similar study conducted in 2011 and 2009, and is part of an effort to track changes in customer satisfaction over time. Most areas of service of the DMV were rated relatively highly, with majority of respondents awarding a grade of “A” or “B.” This report also provides recommendations with how ITD could continue to improve in the various areas of customer service.


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    Titel :

    Idaho Transportation Department, Division of Motor Vehicles – 2015 Customer Satisfaction Survey


    Beteiligte:
    S. Gantia (Autor:in) / M. Reyna (Autor:in) / L. N. McNamee (Autor:in)

    Erscheinungsdatum :

    2015


    Format / Umfang :

    186 pages


    Medientyp :

    Report


    Format :

    Keine Angabe


    Sprache :

    Englisch