This paper examines a range of methods to collect data for the investigation of decision-making in airline Operations Control Centres (OCCs). A study was conducted of 52 controllers in five OCCs of both domestic and international airlines in the Asia-Pacific region. A range of methods was used including: surveys,interviews, observations,simulations and think-aloud protocol. The paper compares and evaluates the suitability of these techniques forgathering data and provides recommendations on the application of simulations.
Using Simulations to Investigate Decision-Making in Airline Operations
2005
20 pages
Report
Keine Angabe
Englisch
Air Transportation , Management Practice , International Relations , Airline operations , Decision making , Asia-Pacific region , Data collection , Methodology , Air traffic controllers (Personnel) , Interviews , Simulations , Think-aloud protocol , Evaluation , Recommendations , Operations Control Centres (OCCs)
USING SIMULATIONS TO INVESTIGATE DECISION-MAKING IN AIRLINE OPERATIONS
British Library Conference Proceedings | 2003
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