This paper examines a range of methods to collect data for the investigation of decision-making in airline Operations Control Centres (OCCs). A study was conducted of 52 controllers in five OCCs of both domestic and international airlines in the Asia-Pacific region. A range of methods was used including: surveys,interviews, observations,simulations and think-aloud protocol. The paper compares and evaluates the suitability of these techniques forgathering data and provides recommendations on the application of simulations.


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    Titel :

    Using Simulations to Investigate Decision-Making in Airline Operations


    Beteiligte:
    P. J. Bruce (Autor:in) / J. H. Gray (Autor:in)

    Erscheinungsdatum :

    2005


    Format / Umfang :

    20 pages


    Medientyp :

    Report


    Format :

    Keine Angabe


    Sprache :

    Englisch




    USING SIMULATIONS TO INVESTIGATE DECISION-MAKING IN AIRLINE OPERATIONS

    Air Transport Research Society | British Library Conference Proceedings | 2003





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