Passenger's views of commuter aircraft are considered. The fact that passengers seek inconsistent combinations of service features such as frequency, load factor, aircraft size and fare levels and that the task of the designer and airline manager are particularly difficult is acknowledged. The study draws on personal experience and on the results of surveys of passengers, to highlight the areas where passengers seek improvements. It is concluded that users require more space per passenger, more cabin stowage space and lower cabin noise levels. Growing congestion means that all commuter aircraft should be capable of operating from secondary runways. More customer research is suggested as being needed before new designs are frozen.
Passenger's View of Commuter Aircraft
1989
6 pages
Report
Keine Angabe
Englisch
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