The elder population comprises one group of customers the Florida Department of Transportation (FDOT) serves. Through a series of focus groups and discussions, FDOT developed a mail survey instrument to ascertain the level of satisfaction of older Floridians in a number of important areas: How well a driver is able to see key signing and road markings; Experiences in the State Highway System construction zones; Travel on the State Highway System within the community; Public transportation in the area; Overall satisfaction with various aspects of the State Highway System. Beginning in November, the Florida State University Survey Research Laboratory undertook a survey of older Floridians identified by FDOT through a list provided by Florida's Department of Elder Affairs.


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    Titel :

    Customer Survey of Older Floridians


    Beteiligte:
    T. Deseran (Autor:in) / J. Johnson (Autor:in) / M. Stutzman (Autor:in)

    Erscheinungsdatum :

    2001


    Format / Umfang :

    22 pages


    Medientyp :

    Report


    Format :

    Keine Angabe


    Sprache :

    Englisch




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