In summary, we found that DOTs data do not distinguish between delayed baggage and other types of mishandled baggage, such as those that are lost, damaged, or pilfered. DOT includes all of these types of occurrences in its definition of mishandled baggage. Using DOTs data, we found that the number of mishandled-baggage reports has decreased since 2008, when airlines first began charging for the first checked bag (see slide 6). There are a number of factors that could contribute to this decline in the number of mishandled-baggage reports, such as a decline in the number of bags checked and improved baggage handling processes. However, because of limitations to DOTs baggage data, an assessment of baggage delaysa subcategory of mishandled baggagecannot be conducted. DOT has proposed a change to airline-reporting requirements designed to improve its ability to measure airline performance regarding mishandled bags, but the change would not distinguish among the types of mishandled baggage (lost, delayed, damaged, or pilfered).
Delayed=Baggage Trends and Options for Conpensating Passengers
2012
18 pages
Report
Keine Angabe
Englisch
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