On August 21, 2000, Secretary Rodney Slater convened a meeting of aviation industry leaders from around the country to focus the industry's efforts on putting people first in dealing with air travel delays. Following the meeting, Secretary Slater formed a task force, chaired by the Assistant Secretary for Aviation and International Affairs, Francisco Sanchez, to address the issue of flight delays and cancellations. The task force was to identify best practices used by airlines and airports to (1) facilitate consumer access to flight information and (2) provide services that minimize the adverse consequences of air travel delays and cancellations.
Best Practices: For Improving the Air Travel Experience
2000
20 pages
Report
Keine Angabe
Englisch
Air Transportation , Air transportation , Air traffic control systems , Operational improvements , Travel , Delay , Commercial aircraft , Airline operations , Management planning and control , Customer service , Congestion , Access , Civil aviation , Airports , Flight safety , Scheduling , Passenger services , Consumers , Task force
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